Terms of service

1. Overview

This website is operated by Caizo. Throughout the site, the terms “we”, “us” and “our” refer to Caizo.

By accessing or purchasing from this website, you agree to be bound by the following Terms & Conditions. If you do not agree, you should not use our services.

2. Company Information & Fulfillment Structure

Please note the following:

  • All orders are fulfilled and shipped from our U.S. warehouse
  • Products are designed and manufactured in our partner factory in China

This structure is used to ensure efficient logistics and consistent product quality.

3. Eligibility

By using this website, you confirm that you are at least the age of majority in your state or country of residence.

4. Products & Descriptions

We strive to ensure all product descriptions, images, and information are accurate.

However:

  • Minor variations in color, texture, or fit may occur due to lighting or display differences
  • Product measurements may have a slight tolerance (typically 1–3 cm)

5. Pricing & Payment

All prices are listed in USD.

We reserve the right to:

  • Modify prices at any time without prior notice
  • Refuse or cancel orders in case of pricing errors or suspected fraud

Accepted payment methods are shown at checkout.

6. Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday).

Processing times may be extended during peak seasons or high order volumes.

7. Shipping

Shipping is currently available only within the United States.

Key points:

  • Orders are shipped from our U.S. warehouse
  • Estimated delivery time is 5–10 business days
  • Shipping times are estimates and not guaranteed

Shipping details are further explained in our Shipping Policy.

8. Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, subject to eligibility requirements.

Items must be unworn, unwashed, and in original condition.

Full details are available in our Return & Exchange Policy.

9. Intellectual Property

All content on this website, including:

  • Product images
  • Logos
  • Text
  • Design elements

are the property of Caizo and may not be copied, reproduced, or used without permission.

10. User Responsibilities

You agree not to:

  • Use our website for illegal or unauthorized purposes
  • Interfere with website security or functionality
  • Provide false or misleading information when placing orders

11. Limitation of Liability

Caizo is not liable for:

  • Delays caused by shipping carriers
  • Indirect or incidental damages
  • Incorrect address provided by customers
  • Misuse of products after delivery

All products are provided “as is” without additional warranties beyond those required by law.

12. Third-Party Services

We may use third-party providers for:

  • Payment processing
  • Shipping and logistics
  • Website hosting

We are not responsible for issues caused by third-party services.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws of the United States.

14. Contact Information

📧 Email: info@shopcaizo.com
📞 Phone: (+1) 213-980-4014

Business Hours:
9:00 AM – 5:00 PM (Eastern Time, United States)