Privacy policy

1. Overview

Caizo (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party payment providers)

B. Order Information

  • Purchased items
  • Order history
  • Shipping details
  • Customer service communication

C. Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide shipping and delivery updates
  • Offer customer support
  • Improve website performance and user experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

4. Data Sharing

We do not sell your personal information.

However, we may share your data with trusted third parties for:

  • Payment processing (e.g., Shopify Payments, PayPal)
  • Shipping and logistics carriers
  • Website hosting and analytics providers
  • Customer support tools

All third-party partners are required to protect your information.

5. Shipping & Fulfillment Transparency

To ensure clarity:

  • All orders are shipped from our U.S. warehouse
  • Products are manufactured in our partner factory in China

This information is used for logistics transparency only and does not affect your privacy rights.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Analyze website traffic
  • Personalize user experience
  • Support marketing and advertising performance

You may disable cookies in your browser settings, but some features may not function properly.

7. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or misuse.

However, no online transmission or storage system is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Request data portability (where applicable)

To exercise these rights, contact us at: info@shopcaizo.com

9. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Improve business operations

10. Third-Party Services

Our website may use third-party services such as:

  • Payment processors
  • Shipping providers
  • Analytics tools
  • Advertising platforms

These services operate under their own privacy policies.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Information

📧 Email: info@shopcaizo.com
📞 Phone: (+1) 213-980-4014

Business Hours:
9:00 AM – 5:00 PM (Eastern Time, United States)